Purchase information

Purchase information
In order for you as customers of Touchupfixer.com to feel confident in your purchase with us, we ask you to carefully read the following information.

Colour code via reg. no.
If you do not know what colour code you have on your car, it is enough that you only fill in your reg. number when ordering in the webshop. touchupfixer.com can usually get colour codes via reg. number with some exceptions. On cars newer than 25 years, it is usually possible to obtain, but on American cars and other cars older than 25 years, it is best to find out the colour code yourself, as it is much more difficult for us to obtain the colour code on these cars. For Motorcycles and Mopeds, it is unfortunately NOT possible to obtain colour codes via the registration number.

Prices on Touchupfixer.com
All prices on Bilfärg.se are including VAT, with reservation for any misprints. We also reserve the right to make price changes caused by incorrect information from our suppliers or price changes on ordered goods. We will contact you as a customer if the price of your order has changed under any circumstances, and offer you the opportunity to cancel the item in question. Any discount codes are NOT valid on already discounted products and cannot be combined with other discount codes.

Payment options
Bilfärg.se offers online payment in co-operation with Klarna Checkout. We ask you to carefully read the terms and conditions for Klarna Checkout.

Delivery time
Once your order is placed, we process it as soon as possible and then deliver your goods directly to the nearest delivery point. The products are packed and dispatched from us within 1-4 working days of your order, so your parcel will normally reach you within 3-5 working days. NOTE! For fastest delivery, please state the registration number AND colour code at the time of order. If only the registration number is given, 1-3 days will be added to the delivery time. Should problems or other questions arise, you are always welcome to contact our customer service via email at order@touchupfixer.com or phone at +46(0)911-66622.

Shipping costs
Bilfärg.se charges from SEK 99 including VAT in shipping on orders under SEK 1500. Orders over this amount are always free of shipping. NOTE! Free shipping over SEK 1500 does NOT apply to pallet goods. Then the actual shipping cost is charged, which may vary depending on weight. We send our orders with PostNord and your package normally remains with the agent for 14 days. Uncollected parcels will be charged SEK 250 including VAT, plus any costs for mixed colours, varnishes and other products that can NOT be returned to our warehouse. We would like to remind you that it is the customer’s responsibility to provide the correct contact information: address, telephone number and email, and to collect the order from the agent in time. If the customer has NOT been notified of the delivery within 5 working days of the order, the customer is obliged to contact OUR customer service at +46(0)911-666 22 or order@touchupfixer.com

Parcels that have not been collected
If you do not collect your order, the parcel will be returned to us as an unclaimed parcel. You will then be charged SEK 250 including VAT for all costs incurred by an uncollected package plus any cost for goods not covered by the right of cancellation. We would like to remind you that it is the customer’s responsibility to provide the correct contact information: address, telephone number and email, and to collect the order from the agent in time. If the customer has NOT been notified of the delivery within 5 working days of the order, the customer is obliged to contact OUR customer service at +46(0)911-666 22 or order@touchupfixer.com

Transport damage
If anything should be wrong with your order upon receipt, such as transport damage, this must be reported to us immediately at order@touchupfixer.com or on +46(0)911-66622. We will then contact PostNord.

Right of cancellation
When you order from Bilfärg.se, according to the Distance Contracts Act, you have the right to cancel your purchase without any special reason within 14 days of receiving the goods. We encourage you to thoroughly check your shipment for damage that may have occurred during transport. The right of withdrawal applies to all products with the exception of mixed colours, varnishes and other products that cannot be returned to our warehouse. PLEASE NOTE! In principle, all car paint ordered according to Reg. number or colour code is mixed (mixed according to recipe) and is therefore NOT covered by the right of withdrawal. The goods to be returned must be in their original condition and the original packaging unbroken. The return freight is paid by the buyer. Once your goods have arrived at Bilfärg and been inspected, the amount will be refunded in full except for the cost of shipping. Any refund will be made via Klarna.

We also inform you about the cancellation form that the Swedish Consumer Agency has produced to facilitate any complaints.

Complaints
If anything is wrong with your order, you are welcome to contact our customer service at order@touchupfixer.com or +46(0)911-66622 and we will help you return your shipment. NOTE! Colour samples must always be made by the customer to ensure that the colour match is correct. We do not compensate for any damage or repainting due to non-performed colour tests. We offer a colour matching guarantee on cars that are up to 30 years old. Older cars or custom painted cars are NOT covered by this warranty.

Reservations
We at Bilfärg always try to keep our stock well stocked, but we reserve the right to sell out and that other shortages may occur due to external factors such as force majeure. If the stock status changes, we will always contact you as soon as possible.

Processing of customer data & general terms and conditions
To shop on our webshop with Klarna Checkout, you must, according to their terms and conditions, have reached the age of 15. When you have confirmed your purchase by sending your order, you have also accepted Bilfärg.se’s terms of delivery and thus placed a binding order. We treat all customer information strictly confidentially. All ordered goods are by law the property of Bilfärg.se until we have received full payment from you as a customer. All false orders will be reported to the police.